Refund Policy

Last Updated: September 9, 2026

Thank you for purchasing from Trend2Visual.

Because our products are primarily digital products that can be delivered and downloaded immediately, our refund policy is different from that of physical products.

Please read this policy before completing your purchase.

1. Digital Products

Trend2Visual sells downloadable digital products including:

• Coloring books
• Activity books
• Storybooks
• Worksheets
• Educational printables
• Digital bundles
• Other downloadable resources

2. General Refund Rule

Because digital products can be accessed, downloaded, saved and reproduced after delivery, we generally do not offer refunds for a change of mind after a digital product has been successfully delivered or downloaded, except where required by applicable law.

3. When We May Provide a Refund or Replacement

You may contact us if:

• You received the wrong product
• The delivered file is materially different from the product description
• The file is technically defective
• The download does not work because of a problem on our side
• You were charged incorrectly
• You were charged more than once for the same order
• Another situation requires a refund or remedy under applicable law

We may, at our discretion and where appropriate, provide:

• A replacement file
• A new download link
• A corrected version
• A partial refund
• A full refund

The appropriate remedy will depend on the circumstances.

4. Technical Download Problems

Before requesting a refund for a download problem, please contact us so we can try to resolve the issue.

Email:

support@trend2visual.com

Please include:

• Your order number
• The email address used for the purchase
• The name of the product
• A description of the problem
• Relevant screenshots if helpful

Please do not send payment-card details.

5. Duplicate Payments

If you believe you were charged more than once for the same purchase, contact us as soon as possible.

After verification, an accidental duplicate charge may be eligible for a refund.

6. Incorrect Purchase

If you accidentally purchase the wrong product, contact us promptly.

Because digital products may be immediately accessible, we cannot guarantee that a refund or exchange will be available for accidental purchases.

Any available remedy will be considered based on the circumstances and applicable law.

7. Downloaded Products

Once a digital product has been successfully downloaded or accessed, a change-of-mind refund will generally not be available, except where required by applicable law.

8. Refund Processing

Where a refund is approved, the refund will normally be sent through the original payment method where technically possible.

The time required for the refund to appear may depend on the payment provider or financial institution.

9. Consumer Rights

Nothing in this Refund Policy is intended to remove or restrict any mandatory consumer rights that apply to you under applicable law.

10. Contact Us

For refund or order assistance:

Trend2Visual
Email: support@trend2visual.com
Website: https://trend2visual.com/